HCAP Specialist

Job Description & Application

Job Title: HCAP Specialist

Hours: 20 hours, contract

Location: Remote

Description: The Health Care Access Project (HCAP) Specialist is part of the Advocacy, Resources, and Education Services (ARES) team. This position supports consumers and the community in the role of a Certified Application Counselor for MassHealth and MassHealth Connector. This role requires multidisciplinary skills and will focus primarily supporting individuals with enrollment and maintaining enrollment in health insurance including working with individuals and their staff advocate as needed. DEAF, Inc. is a Deaf-affirmative workplace and ASL is the primary language used.

The ideal candidate has the:

- Desire to empower and share knowledge

- Ability to work independently and within teams in both remote and in-person environments

- Strong computer skills and ability to use technology for work and communication

- Ability to execute duties with genuine intent to expand DEAF, Inc. services

Key Duties:

- Become knowledgeable about MassHealth, Health Connector and Health Safety Net

- Responsible for explaining, providing information, and supporting enrollment

- Help individuals apply for health care coverage, complete applications, and maintain health coverage

- Provide resources and answer questions regarding coverage

- Troubleshoot eligibility and enrollment issues

- Provide support to both DEAF, Inc. consumers, and community members

- Provide targeted outreach as identified including vlogs and presentations

Required Qualifications

- Fluent in American Sign Language as well as fluent in writing and reading English

- Able to communicate clearly and promptly

- Able to comprehend and explain health insurance enrollment forms and options

- Demonstrate significant attention to detail with strong organizational and time management skills

- Have access to stable internet connection at a private working location

Preferred Qualification:

- Have awareness of issues facing Deaf, DeafBlind, Hard of Hearing, and Late-Deafened people

- Have knowledge of issues facing 1st generation immigrants and new Americans

- Have experience working with confidential information

To Apply: send updated resume, cover letter, and list of 3 current professional references to Ann Thompson, HR/Administrative Coordinator at athompson@deafincma.org or apply online at www.deafincma.org/jobs.

DEAF, Inc. is an Affirmative Action Equal Opportunity employer. Deaf, DeafBlind, Hard of Hearing and Late-Deafened persons, BIPOC, LGBTQ, immigrants, women, veterans, persons with disabilities, and persons with various cultural backgrounds are strongly encouraged to apply.

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